Return, Replacement & Refund Policy
Return, Replacement & Refund Policy
Hospitalskart – Medical Equipment & Healthcare Marketplace
At Hospitalskart, customer satisfaction and transparent business practices are important to us. This policy explains the terms for returns, replacements, cancellations and refunds for products purchased through www.hospitalskart.com.
1. Return & Replacement Eligibility
Customers may request a return, replacement or refund in the following situations:
The product is damaged or defective upon delivery.
An incorrect product or model has been delivered.
The product is materially different from the description or agreed specifications.
An item or component is missing from the order.
The product is not delivered within the agreed schedule, subject to applicable legal exceptions.
Requests will be reviewed based on the order details, nature of the complaint and applicable consumer protection laws.
2. Reporting Damaged or Incorrect Products
Customers are encouraged to report visible shipping damage within 48 hours of delivery to help us investigate the issue quickly.
Please share the following details:
Order number and registered contact information.
Description of the issue.
Clear photographs or videos, where available.
Images of damaged packaging, if applicable.
Reporting outside the recommended period does not automatically remove any rights available under applicable law.
3. Non-Returnable Products for Change of Mind
The following products may not qualify for voluntary returns due solely to a change of mind, where the restriction was disclosed before purchase:
Customized or made-to-order medical furniture.
Products manufactured according to specific customer requirements.
Opened hygiene-sensitive medical consumables.
Products damaged by misuse or unauthorized modifications.
These restrictions do not apply where a return, replacement, repair or refund is required by applicable law, including for defective, incorrect or misrepresented products.
4. Order Cancellation
Customers can contact our support team to request cancellation.
For standard products, cancellation requests made before dispatch will be reviewed and processed according to the applicable order terms.
For customized or made-to-order products, cancellation may be restricted once manufacturing has started, subject to the agreed terms and applicable law.
Any applicable cancellation charges will be disclosed and must comply with consumer protection requirements.
5. Refund Process
After receiving a refund request, our support team will review the order and communicate the next steps.
Where a refund is approved:
Refunds will ordinarily be issued through the original payment method, where supported.
Any alternative refund method will be agreed upon with the customer.
Approved refunds will be processed within a reasonable period in accordance with applicable laws.
The time taken for the amount to appear in the customer's account may depend on the bank or payment service provider.
6. Return Shipping Charges
For verified defective, damaged, incorrect or materially misdescribed products, return shipping or collection arrangements will be handled without unfair costs to the customer.
For voluntary returns accepted for other reasons, applicable return shipping charges, if any, will be communicated before the return is arranged.
Large or heavy medical equipment may require a specialized pickup or transport arrangement.
7. Warranty & Technical Support
Products with a manufacturer or seller warranty will be supported according to the warranty terms communicated at the time of purchase.
Depending on the nature of the issue, an appropriate repair, replacement, refund or other legally required remedy may be provided.
Warranty coverage does not limit the customer's statutory consumer rights.
8. Third-Party Seller Products
Hospitalskart may facilitate transactions between customers and independent manufacturers, suppliers and sellers.
For third-party products, the relevant seller's identity and applicable product-specific return, warranty and refund terms will be communicated before purchase.
Hospitalskart will assist with complaint coordination and resolution in accordance with its obligations under applicable laws.
9. Customer Complaints
Customers may contact Hospitalskart for order-related concerns, returns, refunds, replacements or warranty assistance.
We aim to acknowledge consumer complaints within 48 hours and address them within one month, in accordance with applicable requirements.
10. Contact Us
Hospitalskart – Customer Support
WhatsApp: +91 98874 11411
Email:support@mentokhealthcare.com
Website:www.hospitalskart.com
We are committed to handling genuine customer concerns fairly and professionally.
Policy Note: This policy is subject to applicable Indian consumer protection laws. Nothing in this policy is intended to limit rights that cannot legally be excluded.