Hospitalskart is operated by Mentok Healthcare Pvt Ltd. This Privacy Policy explains how personal information is handled when you browse www.hospitalskart.com, contact us or place an order.  

1. Information We Collect

We may collect your name, phone number, email address, billing and shipping addresses, and order details when you place an order or contact us. For business invoices, we may also collect your business name and GST details.

Our store platform may collect technical information such as your IP address, browser details and website activity through its built-in features and cookies.

2. How We Use Your Information

We use relevant information to process orders, arrange dispatch and delivery, issue invoices, provide order updates, respond to enquiries and handle returns or payment-related requests.

3. Payments

Online payments are processed through the payment gateway enabled at checkout. Information submitted during payment is handled according to that provider’s privacy policy.

Do not share your card PIN, UPI PIN or OTP with our support team.

4. Sharing Your Information

Relevant information is shared with service providers involved in hosting our store, processing payments and delivering orders. For example, delivery partners receive the name, address and phone number needed to deliver your order.

Information may also be disclosed where required by applicable law or a valid request from an authorised authority.

5. Cookies

Our website uses Zoho Commerce, which uses cookies for store functions and may provide built-in visitor analytics. You can manage cookies through your browser settings. Blocking some cookies may affect account access, shopping cart or checkout functions.

6. Offers and Product Updates

If you subscribe to offers and product updates, your email address may be used to send those communications. You can request that these messages stop by contacting support@hospitalskart.com.

Order and service communications are separate from promotional messages.

7. Keeping Your Information

Order, invoice and support records may be retained for business operations, accounting, dispute resolution and applicable record-keeping requirements. Retention depends on the type of record and why it is needed.

8. Privacy Requests

You can contact us to request access to, correction of or deletion of your personal information, or to withdraw permission for promotional communications.

We may need to verify your identity before acting on a request. Some records may need to be retained to meet applicable obligations.

9. Third-Party Services

Payment providers and other external services have their own privacy policies. Please review those policies when using their services.

10. Changes to This Policy

We may update this policy when our website features or information-handling practices change. The latest version will appear on this page with an updated date.

11. Contact Us

For privacy questions or requests, contact:

Mentok Healthcare Pvt Ltd
Hospitalskart
Email: support@hospitalskart.com